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Reputation — Google reviews, answered and asked for

Paste reviews in, get owner responses drafted in your voice, and email happy customers a review ask — with the honest copy-paste caveat until Google grants API access.

Step by step

  1. 1

    Save your Google review link

    Paste the public "write a review" link from your Google Business Profile (Share profile → Ask for reviews) and click "Save link". This is what review-request emails send customers to.

  2. 2

    Paste a review

    Click "Paste a review", fill the reviewer's name, star rating, date, and the review text exactly as written, then "Add review".

  3. 3

    Draft and approve a response

    On the review card, click "Draft response" — Joe writes an honest, specific owner response. Edit it, click "Approve", then "Copy" and paste it into Google Business Profile. "Mark posted" keeps the record straight.

  4. 4

    Ask happy customers for reviews

    In "Request reviews", add customers by name and email (or pick from your CRM contacts), read the exact email preview, and click "Approve & queue". Joe sends that exact template from your connected Gmail, oldest first, capped at 10 a day.

Tips

  • The request email is shown verbatim before you queue anything — queueing approves exactly that template, nothing else.
  • Respond to every review, not just the good ones — the drafts stay honest and specific either way.
  • Cancel any queued request with the X next to it — only queued ones can be cancelled, sent is sent.

What you'll actually see

  • The page says it plainly: "Posting to Google stays copy-paste until Google approves API access." "Approve" and "Mark posted" are bookkeeping — you paste the response into Google yourself.
  • Reviews are pasted in manually for the same reason: "Once Google approves API access they'll import automatically."
  • Review requests need a saved review link and an onboarded brand — the page unlocks the campaign only when the email would actually work.
Video scripta 60–120s narration you can record as-is

This is Reputation — Google reviews in, owner responses out, and review asks to your happiest customers. Setup is one field: I paste my Google review link — from Share profile, Ask for reviews — and "Save link". Now the loop. A review came in this morning; I click "Paste a review", drop in the name, stars, and the text exactly as written. Then the good part: "Draft response". Joe writes an owner reply that's specific to what the customer actually said — no template mush. I tweak a word, "Approve", "Copy", and paste it into my Google Business Profile. The page is upfront: posting stays copy-paste until Google approves API access — so "Mark posted" keeps my records honest. Last: "Request reviews". I add two regulars, and look — the exact email is previewed here, word for word. "Approve & queue" approves that exact template; it sends from my own Gmail, a few a day, with my review link inside. Reviews answered, reviews asked for — ten minutes a week.